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FAQs

1. GENERAL FAQs, click here

2. PAYMENT & REFUND FAQs, click here

3. TECHNICAL FAQs, click here

GENERAL FAQs

Q: Where do your false eyelashes being made in?
A: EYEMIMO Eyelashes are made in Indonesia.

Q: Does EYEMIMO False Eyelashes come with glue/adhesive?
A: No, EYEMIMO False Eyelashes does not come with glue. Glue is sold separately, except for DIY Eyelash Extensions.

Q: What are EYEMIMO False Eyelashes made of?
A: EYEMIMO False Eyelashes made of both synthetic and sterilized human hair depending on the styles


PAYMENT & REFUND FAQs

Q: I attempted to place an order a few days ago, but it said my card was declined. I tried again and gave me a message that I could not place an order as it was a duplicate order. Today, I went to check my credit card online and found that there was a charge from your company. I checked my account on your website and it shows I have no orders placed. Please advice!
A: This scenario normally happen when customer enters all correct information except the 3 digits CVV code is incorrect. To resubmit your order with the correct CVV code, you would want to wait for a while to avoid getting the "Duplicate Order" message. This function was built by our credit card processor to avoid accident of hitting the "Submit Order" button several times and customer ends up with double or multiple charges on their credit card. Unfortunately, we do not have control to disabled that function.

As for being charged when your order did not go through. Again this is out of our control that when you submit the credit card information on our website, your credit card company/bank receives the information through our credit card processor company, AuthorizeNet, and the bank automatically collect and hold the fun for a few days. Please rest assure that the fund will be released by your issuing bank within 3 business days at minium, but it should no longer than 6 business days. If it does, please contact us and we will be happy to report the issue to our credit card processor.

Q: Do you accept telephone order?
A: Please contact your Sales Representative directly or our toll free number 1-888-723-2219

Q: What forms of payment do you accept?
A: We accept major credit cards: AMEX, Visa, Mastercard & Discover. We also accept payment through PayPal.

Q: Why do I see "JAK & Sweetie LLC", not "EYEMIMO" when submitting the payment with PayPal?
A: "JAK & Sweetie LLC" is our parent company name. All payments is currently directed to that name.

Q: How do I change or cancel my order?
A: We will make every efforts as long as it has not been shipped. Please note, we ship the product out within 24 - 48 hours after we receive the order with a completed payment. To request, please e-mail us at customerservice at falseeyelashesstore dot com

Q: What is your Return & Exchange Policy?
A: Please click here for our Return & Exchange Policy.


TECHNICAL FAQs

Q: Where can I enter credit card payment on the Wholesale Order Form?
A: Please see below image:

EYEMIMOWholesaleOrderForm.jpg (486044 bytes)

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