1. GENERAL FAQs, click here
2. PAYMENT & REFUND FAQs, click here
3. TECHNICAL FAQs, click here
Q: Where do your false eyelashes
being made in?
A: EYEMIMO Eyelashes are made in Indonesia.
Q: Does EYEMIMO False Eyelashes come
A: No, EYEMIMO False Eyelashes does not come with glue. Glue is sold separately, except
for DIY Eyelash Extensions.
Q: What are EYEMIMO False Eyelashes
A: EYEMIMO False Eyelashes made of both synthetic and sterilized human hair depending on
& REFUND FAQs
Q: I attempted to place an order a
few days ago, but it said my card was declined. I tried again and gave me a message that I
could not place an order as it was a duplicate order. Today, I went to check my credit
card online and found that there was a charge from your company. I checked my account on
your website and it shows I have no orders placed. Please advice!
A: This scenario normally happen when customer enters all correct information
except the 3 digits CVV code is incorrect. To resubmit your order with the correct CVV
code, you would want to wait for a while to avoid getting the "Duplicate
Order" message. This function was built by our credit card processor to
avoid accident of hitting the "Submit Order" button several
times and customer ends up with double or multiple charges on their credit card.
Unfortunately, we do not have control to disabled that function.
As for being charged when your order did not go through. Again this is out of our control
that when you submit the credit card information on our website, your credit card
company/bank receives the information through our credit card processor company,
AuthorizeNet, and the bank automatically collect and hold the fun for a few days. Please
rest assure that the fund will be released by your issuing bank within 3 business days at
minium, but it should no longer than 6 business days. If it does, please contact us and we
will be happy to report the issue to our credit card processor.
Q: Do you accept telephone order?
A: Please contact your Sales Representative directly or our toll free number
Q: What forms of payment do you
A: We accept major credit cards: AMEX, Visa, Mastercard & Discover. We also accept
payment through PayPal.
Q: Why do I see "JAK &
Sweetie LLC", not "EYEMIMO" when submitting the payment with PayPal?
A: "JAK & Sweetie LLC" is our parent company name. All payments is
currently directed to that name.
Q: How do I change or cancel my
A: We will make every efforts as long as it has not been shipped. Please note, we ship the
product out within 24 - 48 hours after we receive the order with a completed payment. To
request, please e-mail us at customerservice at falseeyelashesstore dot com
Q: What is your Return &
A: Please click here for our
Return & Exchange Policy.
Q: Where can I enter credit card
payment on the Wholesale Order Form?
A: Please see below image: